Volume 1 / Issue 12 / August 29, 2016
Worthy tips for improvement
Here are 10 TIPS that work
Here are 4 proven TIPS for those in any organization (Service, Manufacturing or Home) that provides direction to others!
Have 2 visions (a future desired state):
The first is critical. It defines the destination: where you are going. It’s all about direction. The clearer the definition of your destination, the easier it is to enable people to get to it. The second Vision is about working relationships and how your team(s) will live, work and solve problems in the future. Including both visions in your conversations with people every day removes uncertainty and the fear associated with change but don’t rush (unless you have no choice). Give people time to understand it!
Communicate honestly and freely
as you adopt a friendly lean thinking routine as you:
‘Walk your talk’ and ‘talk your walk’
so folks know why you walk the way you do.
Be interested in your associates.
Take time to listen earnestly to learn how they think.
Understand that achievement is the #1 motivator for the human being.
In reality, achievement begets more achievement which brings increased motivation.
Take time to listen to ‘what is said and what is not said’ in everyday conversations.
Peter Drucker did not hesitate to emphasize the importance of listening for silences when he stated that, “the most important thing in communication is hearing what isn’t said.”
Have your own scheduled standard work
Establish a non-threatening “Go see – Ask why – Show respect” routine as you ‘Walk your Gemba’ and talk with people to understand their problems as you gather data from your value-adders.
Develop a continuous improvement process that works such as Lean’s PDCA.
When people ask a question, always recognize it as an opportunity to coach. Give them your full attention and ask them for their own thinkingMore than 50% of the time, they already know the answer. Coaching without giving the answer too quickly can build pride in existing employee knowledge and means they’ll need less of your time in future.
Simplify to improve:
Just imagine the improvements you could make if everything was made so simple that everyone could understand. This is true no matter how sophisticated your organization may be.
Here are 6 proven TIPs for building high performance relationships.
Are the people you spend time with helping you to grow? According to Harold Geneen, “The five essential entrepreneurial skills for success are: Concentration, Discrimination, Organization, Innovation, and Communication.” Relationships are critical. Here is one company’s thinking of the top 6 TIPS for building High Performance Relationships
Listen attentively to another’s point of view, and comment, take time and don’t interrupt.
Avoiding one’s Automatic Way of Relating (AWR) which is instinctive and different for each person. Follow the flow of the conversation. Avoid impulsive reactions to stay on message.
Straight Talk/Tell the Truth.
Be honest, direct, clear and truthful while respecting and listening to others.
Play to Win but remember:
Win-win agreements are longer lasting and less likely to be broken. Concentrate on seeking to achieve breakthroughs toward excellence.
Take ownership of you viewpoint/position and be accountable for actions/results.
Breakthroughs are the result of a series of well-managed breakdowns. Commit to identifying relationship breakdowns as you work to achieve a breakthrough.
“When dealing with people, remember you are not dealing